COPING WITH THE COVID
Here is what you can expect from US at East West:
As always, professional licensed massage therapists and professional conduct.
Clean, sanitized and up to code massage rooms and bathroom facilities. We have abided by all the guidelines outlined by AMTA and ABMP, our insurance providers.
Massage therapists will be in full protective gear that will be changed from client to client. Therapists to be in best health condition to perform massage. Temperatures of each therapist working will be posted at the front desk on a daily basis.
Currently, we are providing 60 minute massage sessions only.
What we ask of YOU, our clients:
Mask to be worn at all times. Arrive 15 minutes before your scheduled appointment. Example- 10am appointment. Please be here by 9:45 am.
Call East West from the parking lot upon your arrival. Your therapist will greet you at the door and take your temperature. Please no handshaking or hugging (we missed you, too). Talking will be minimal, but please communicate your comfort level at any given time.
Honesty-please be upfront with any health issues and any possible interaction or symptom you may have. You will be required to sign a waiver.
Cancellations and No Show Policies:
Late arrival for your scheduled appointment will result in less time on the table. Full payment of service will be expected. lf you must cancel, call at least 24 hours before your scheduled appointment. This allows for the time slot to be filled for another client.
Last minute cancellation or no show will result in a $25.00 fee. This fee will be provided to the massage therapist in waiting. In the event you are a first time client and the aforementioned is the result, we may not accept you as client in the future OR the $25.00 fee will be added to your charge at the time of service.
Cancelling an appoint due to an emergency or unforeseen illness, will result in no fee charge. If possible, please notify us within 24 hours.
We hope to see you soon. Relax and let’s work together to provide a safe, comfortable and soothing experience.
The staﬀ at East West Therapeutic Massage and Massage School